When is my first service due?
BMW of North Haven recommends having your BMW serviced at least once a year. M series cars such as the BMW M3, BMW M5 and BMW M6 require first service at 1,200 miles. All BMW vehicles are equipped with an intelligent onboard monitoring system that calculates service intervals based on your driving habits. Each time you start your BMW, a display on the dashboard will tell you how many miles remain until your next BMW service is due.
Can my BMW be serviced anywhere? BMW Maintenance/Warranty provisions are limited to authorized BMW dealers.
Is an appointment needed for service?
An appointment is necessary, except in the case of emergency service. Click here to schedule a service appointment!
What are your service hours? BMW of North Haven’s service and parts department are available Monday-Friday, 8:00am-5:30pm. After hour pick up of your serviced vehicle is available in our showroom until 8pm Monday thru Thursday and on Saturday 9:00am til 5pm.
What can I expect when my car is serviced? When you drive into the BMW Service Department, you will be greeted by one of our friendly valet drivers who will then direct you to the check-in desk. A BMW Service Advisor will sit with you and discuss your vehicle’s needs and specifically what will be completed at that visit. Whether you are waiting for an oil change or dropping your BMW off for extended maintenance/repairs, your Service Advisor will be in contact with you with updates on your vehicle’s status. Our Service Advisors provide our clients with a comfortable and informative service experience. For more information, please call our helpful Service Coordinators at 203-239-7373.
Do you provide loaner cars? BMW loaner vehicles are available for services and repairs that are over 2 hours. Loaners are routinely not given out for scheduled oil changes and other quick services/repairs. Loaner cars are available to all of our clients over 21 years of age with a valid driver’s license, full collision auto insurance coverage and a valid credit card. Our loaner vehicle fleet is a courtesy that we extend free to our clients ($50/ day value). For more information, please call our helpful Service Coordinators at 203-239-7373.
What type of fuel is recommended?
BMW recommends 91-octane fuels for maximum performance and fuel efficiency in all BMW vehicles.
What type of oil does my BMW require?
We recommend BMW High Performance Synthetic Engine oil to avoid engine damage. If you are adding small amounts, you should use synthetic oils with an API, SH specification or higher.
How much air should be in my tires?
While the desired pressure for most models is 32-34 lbs, air pressures vary by tire, model year and seasons. Refer to the Maintenance section of your BMW Owner’s Manual, or contact us at BMW of North Haven 877-493-3888.
Are tires covered under my warranty? Tires are covered from defects by the manufacturer, not by BMW.
Special Services & Features
What is BMW Assist? BMW Assist™ instantly connects you with a trained response specialist to help with emergency situations as well as provide everyday assistance. The BMW Assist™ suite of service includes:
§Automatic Collision Notification: In the event of an accident, or if an airbag deploys, BMW Assist™ automatically transmits your vehicle’s location to our response specialists. Even if you cannot respond, they will promptly dispatch any necessary services to your location.
§Emergency Request: In an emergency, all you need to do it push your BMW’s SOS button to transmit your location and vehicle information. A response specialist will speak with you to determine your needs. You can request police, fire or medical assistance, or get directions to the nearest hospital.
§Enhanced Roadside Assistance: Need a tow? Out of gas? A touch of the Roadside Assistance or Wrench button connects you with our response center. Your BMW vehicle also transmits your location, so we can quickly and accurately send help.
§Stolen Vehicle Recovery: If your BMW car or SUV is stolen, call BMW Assist™ toll free at 1-888-333-6118 immediately after filing a police report. We’ll help the police locate your vehicle. (This feature may even save you money on insurance. Ask your carrier for details.)
§Remote Door Unlock: This feature allows you to gain access to your BMW SUV or car if you are ever locked out. Simply call BMW Assist™ toll free at 1-888-333-6118, provide your name and password, and a response specialist will send a signal to your vehicle to remotely unlock the driver’s door.
How do I contact BMW Assist™?
If you have an active account, there are several ways to contact a BMW Assist™ response specialist:
1.Call 1-888-333-6118,
2.Locate BMW Assist™ through the Info settings on your BMW.
3.Push your car’s SOS button.
My BMW car is not equipped with BMW Assist. How do I get roadside assistance?
Call 1-800-332-4269 and a BMW response specialist will assist you.
What is Roadside Assistance? BMW Roadside Assistance ensures that whatever happens on the road, BMW is here for you. It provides 24/7/365 emergency roadside service, such as towing, fuel delivery and flat tire repair, in all 50 states with no mileage restrictions. New BMW owners receive BMW Roadside Assistance at no cost for the first four years. Owners of Certified Preowned cars are covered for the first six years.
Do you offer body repair work? We do have an off-site body repair facility located only 4 miles from our dealership facility. Town and County Auto Body is a BMW Certified repair facility owned and operated by BMW and Mercedes-Benz of North Haven. Please contact Town and County for any of your body repair needs at 203-234-9443. Town and County is located at 18 Corporate Dr. North Haven, CT 06473.
Is my Bluetooth® phone compatible with your cars?
To enjoy the best performance and access to all functions of your BMW’s hands-free system, BMW Bluetooth® compatibility is essential. Fortunately, a wide range of phones are compatible, go to www.wirelessforbmw.com or BMW USA for a complete list .
What are “run-flat” tires?
Run-flat tires, available on many models, are pneumatic vehicle tires designed to resist the effects of deflation when punctured, enabling the vehicle to continue to be driven. The tire is built with stiffer side-walls that can bear the vehicle’s weight even when tire pressure is greatly reduced. Layers of rubber and a heat-resistant cord prevent the side-walls from folding or creasing. The bead around the edge of the tire is also specialized to grip the wheel rim and prevent it from detaching.
