Customer Testimonials
I received exceptional service and professionalism from the BMW dealership team. Their attentiveness, courtesy and commitment to customer satisfaction made the experience outstanding. I truly appreciate the high-level of professionalism throughout the entire interaction.
Amazing experience!
Had an amazing experience at this location. Our sales manager Daniel helped us navigate the process end to end, provided test drives in multiple vehicles, and even helped transfer a car from BMW of Bridgeport to North Haven for our convenience. Nick in finance was also a pleasure to work with who helped us understand all the warranty options we had and helped close the deal. Would definitely recommend to all my family and friends!
Great sales team, a “no-pressure-no hassle” sales experience, super relax purchase ambiance and above all very patient and professional
Brought my car in for service. It was ready at 3 PM. These guys checked every one of my concerns and it turned out. Great thank you Bmw North Haven
I would give zero stars if I could. Our experience with BMW of North Haven, specifically with a salesperson named Obed, was incredibly disappointing. Terrible experience. The contradictions, the forgetfulness, and the casual way the numbers shifted feel less like mistakes and more like trying to walk back an offer after the fact. We expect transparency, not confusion and backpedaling.
About three weeks ago, my father brought my car to the dealership, where Obed offered him $28,500 for the vehicle. After not receiving a follow up call, he left several messages asking for a call back, and never got one. That’... Read More Google - Nov 9, 2026
As far as getting my car fixed. All went smoothly. The loaner was good, other than the very dirty windshield. It was nearly impossible to see out in direct sunlight or headlights. It had a thick, cloudy film. I had to clean it 3 times to get it clear. My car was not vacuumed or the windows cleaned as asked, and I was told they would do it since they couldn't wash my car due to the roof rack.
Excellent automotive service, communication, and customer service
Made an appointment to get my key fob fixed or replaced. Within the first 24 hours, I received an offer to buy my car from the dealership. More than 24 hours after the appointment I still have received no information about getting my key fob fixed or replaced instead, I've been sent a long list of recommended repairs. Would never purchase a BMW again after this experience.
Had an exceptional experience at BMW of North Haven - My sales Daniel was wonderful, Michelle the Car coordinator and the F&I dept made the whole experience seamless . Thank you from a first time BMW owner.
Nick and the team were great!
We went to BMW dressed in sport casual attire. When we walked in, there were about eight representatives, including one standing at the entrance. They all looked at us but continued pretending to be busy on their phones and computers. Not one of them made an effort to acknowledge us, ask if we needed help, or offer assistance. People should not be judged by their appearance. First impressions can be misleading, and you never know who is walking through your doors. Customer service should be the same for everyone, regardless of how they are dressed.
Words can’t explain how you guys came through for me. The professionalism was incredible. The way that you guys were able to slide me in to take a look at my car at a short notice was amazing. Bmw team get ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️stars from me. The whole staff was very professional and friendly every aspect from the Service team to the receptionist helping me get a last-minute appointment, the technician who took the time out just explaining to me everything about the car and just making sure that my ride home was gonna be safe getting back to Maryland I ... Read More Google - Nov 2, 2026
The whole crew was absolutely wonderful!!!!
My advisor Brianna is awesome. Communication is always great. 👍 they are very accommodating
Very good service with a video of items checked on the vehicle. However, when I dropped off the car the previous day, I mentioned a potential problem that wasn’t addressed during the visit. Other than that, the service was excellent.
Pure professionals from the get go. There system of keeping you informed with the progress is one of a kind. Any future work I need done is definitely going to be @ BMW OF NORTH HAVEN
I have purchased many new cars through the years and have never had such an amazing and special experience before this one!
I was fortunate to work with Jimmie B at BMW of North Haven. From our very first interaction to picking up my car, the professionalism, the patience, the knowledge, and the overall experience were exceptional. Jimmie had balloons on my car, a red bow, a birthday cake with a Happy Birthday sign waiting for me. It was a beautiful added touch that made my day.
Diana was so knowledgeable setting my car up and explaining everything in a ... Read More Google - Oct 29, 2026
I just had my vehicle repaired with you guys the middle of August over 13,000 cash because of my check engine light being on and about a week ago the check engine light came back on so I reached out to you guys the other day being it has not even been 90 days, to be told that now I have a fuel leak that’s going to cost me almost 2,700 to have repaired so I said that’s crazy how it was not noticed before, so now I have to have someone look over all repairs you guys have done because ... Read More Google - Oct 27, 2026
Excellent Customer Service!!
Mo is a very attentive, hard working salesman
Needed 4 tires + alignment. BMW offered better pricing (!) over the big tire stores and got the job done Stat! Very pleased with the process from start to finish. Thank you.
Super expensive and work is ok. Do your research and go elsewhere.
My sales associate, Jimmie, was great! Shout out to him and making the deal as easy as it can be! Crystal, finance manager, didn’t try even one bit to connect while signing paperwork, which was a bit disappointing. Overall, no bitter feelings! Great dealership.
Great communication and explanations.
Nick was great to work with. Thanks again for your help with my service and loaner..!!
Such a great auto sales experience! No one was Pushy! Informational , staff, Outstanding salesman !!!
Very professional team at BMW of North Haven. Raj was exceptional to work with. We reached a mutual deal quickly and the whole process was smooth and hassle-free. Highly recommend.
I brought my 2017 BMW X3 to the dealership for a scheduled appointment to have a recalled part repaired , the experience was extremely disappointing.
From the moment I arrived, the service staff came across as unwelcoming, unfriendly, and unprofessional. I brought my cousin Carly with me, and she independently noticed the same behavior. The atmosphere was uncomfortable, and we were made to feel anything but welcome.
I will say that the waiting area was clean, and the coffee and snacks were a nice touch. However, those positive aspects did not make up for the poor customer service and unprofessional behavior we ... Read More Google - Oct 19, 2026
From start to finish Jimmie B., Ray, and Crystal C. were exceptional. They answered my questions and got me set up in my new X2!
They do not wash or detail used vehicles that are for sale on the lot. The used BMW I looked at was really dirty and had scratches in the paint that were very noticeable. When I mentioned this to the salesperson in an email, I was told that they wash and detail the car after the sale. I mentioned that maybe most of the scratches would come out with a good detail job. I was then told that it is a used car after all.
My car is always serviced at BMW of North Haven and I highly recommend them. They are very diligent and trusted with all inquiries and the service department is impeccable. I wasn’t able to retrieve my car before 5pm and they worked something out for me because I used a loaner car per usual. Wonderful team and everyone is professional.
Terrible experience, poor communication from service employee. Straight up money grab! Service department continued to add services for an insane amount of money. Took them three days to figure out I needed new coil packs. Absolute joke!
Tyler and the rest of the staff were extremely helpfully and gave me some options for an issue that in the end could not be resolved, but pointed me in a direction that may help since my door panel is no longer available. I just wish the 2027 X5M model was still available in diesel!
I had a wonderful experience at this BMW dealership! From the moment I walked in, I was treated with professionalism, courtesy, and respect. The staff was friendly, knowledgeable, and attentive, making the entire experience smooth. They made sure I felt comfortable and valued.
I truly appreciate DeeDee Andrew and Todd Brough. It’s always a pleasure dealing with a team that goes above and beyond to make their customers happy. I highly recommend this BMW dealership to anyone looking for excellent service. I would definitely return in the future.
Thank you to the entire team for making my experience such ... Read More Google - Oct 15, 2026
Fair pricing and fast process with documentation and car. I would strongly recommend them and will use them again.
It’s was a friendly welcome.professional classy and helpful with my BMW .
Everyone was extremely friendly. Not pushy whatsoever and very accommodating
Great from reception to sales to product specialist to finance. Better be good. They sell a luxury product!
I was there for an oil change with a scheduled appointment in my car wasn’t brought in until over an hour after my appointment time. So I was there about 2 1/2 hours for an oil change, which wasn’t the best.
Good service
I have been going to North Haven BMW for a long time. I have purchased a few cars here. I had the worst experience I have ever had with my sons BMW at this place recently. I have a BMW 228i with 53k miles on it. Out of warranty. The car was perfect. I brought in for break pad sensors and tire pressure sensors, a OIL change. I got it back and the car had all kinds of errors. A Firmware upgrade that wasn't done, the Tires not filled with Air to the recommended pressure making the alarms go ... Read More Google - Sep 22, 2026
The dealership was very nice and clean and open the staff.There were super friendly and nice
Purchased a pre-owned vehicle at the end of June the salesperson Brandon said the vehicle received an oil change as part of delivery multiple times only to find out it wasn't done and now there's a BMW policy as to why. My BMW ID was setup by Michelle and still has the previous owner tied to the account, and I had to come down and sign the paperwork twice with Nick, 40 minute ride. The BMW EXPERIENCE was not good and FYI I was "treated like family" because my son works there.
Communication was subpar. I had a 7:45 AM drop off for a tire replacement. They tell me after 4:00 PM that the tire didn’t arrive and the car had to stay there for another day. It was very inconvenient. I also asked them to look at the console which was broken. They never addressed the issue. Without question the worst service experience I’ve had at BMW.
I recently relocated to a different state and switched BMW dealerships. At first, I wasn't sure if I had simply become accustomed to exceptional customer service at my previous dealership or if BMW of North Haven's service was genuinely lacking. After today's experience, I'm convinced it's the latter.
I've visited this dealership several times because it's the closest location to me, but each experience has been disappointing. During my first service visit, I reported that my radio intermittently cuts in and out. They kept my vehicle for several days, only to tell me ... Read More Google - Jul 24, 2026
My car does not work anymore i dont recommend this place at all their the worst
First time I used bmw in North Haven for service. Not good first impression. Had appointment. On time. First thing said. “We’re busy”. Not kind of service I received in MA. Basically ignored waiting waiting. Not happy
Even though I had an appointment, I had to wait one half hour to see service person. When picking up car agent was not available for 15 minutes. I had to be very proactive on drop off and pick up.
This was my last time doing business with BMW of North Haven. I have been a customer for over 20 years, purchased several vehicles and recommended them to family who have also been long term customers. The following occurred at my last service appointment:
1. The person who initially approached me jerked the door nearly pulling me out of the car then got in my face when I got out of the vehicle. Another employee told me they would report it to a manager. I also told my service advisor who claimed he would handle it. No one checked to see if ... Read More Google - Jul 16, 2026
I recently purchased a 2020 BMW X5 from BMW of North Haven. Overall, the buying process was smooth, and the staff was very friendly.
However, the day after purchasing the vehicle, I noticed that the driver's heated armrest wasn't working. I texted about it to my salesperson immediately, and he promised to discuss it with his manager. Unfortunately, I never heard back from him, and it's now been more than a month.
A few days later, I also noticed a slight vibration when pulling away from a parking space with the steering wheel turned fully in either direction. ... Read More Google - Jul 4, 2026
Dear [North Haven BMW],
I am writing to formally express my dissatisfaction with the service I recently received at BMW of North Haven. While your location is convenient, my experience fell significantly below the standards expected of BMW.
Although my initial interaction with [OH] was professional, the scheduling process was problematic. After requesting a loaner vehicle and a courtesy pickup, I was informed these services were unavailable on my preferred date. While an appointment was eventually set for two weeks later, [Tee] ceased communication after I did not provide my address immediately, resulting in the appointment not being finalized. Consequently, ... Read More Google - Jun 23, 2026
Poor communication from dealer I told them I did not want my rear tires replaced . They did it anyway. I had to call several times to get updates on status. No happy at all.
Excellent service. Staff is courteous and helpful. I highly recommend this dealership. Basel Saad is extremely competent and helpful!
Mo sales advisor was a great help throughout the entire purchase. Crystal Business Manager was very professional explaining all the costs and additional options. Diana BMW Genius assisted us with the technology.
I dropped off my car and picked up a loaner and was in and out in 20 minutes.
My experience with BMW North Haven was shocking. I worked with Tevin on the sales staff and arranged for a purchase of a CPO'ed X1, remotely. Credit was pulled, bank approval obtained, documents were signed, vehicle shipping was arranged, a notary was scheduled, and a $1,000 deposit was put down. That's when things went south. Days later, I found out from the notary that the dealership had recalled the documents before the scheduled signing without any attempt by anyone at the dealership to alert me to the fact. Repeated calls to the dealership went unreturned. I finally got ahold ... Read More Google - May 19, 2026
There was no follow up or update on the vehicle progress or maintenance needs.
They were showing vehicle as available online, asking me to visit the dealership, but during the visit I found out that the listed vehicle is not available and they tried to sell another vehicle. It was a waste of time, it seems that they just wanted more footfalls.
Dropped off the car and had to wait over 20 minutes before I was helped. Picked up my car and was told a tech genius would be able to help me with some tech issues, she already left for the day. Also the service was for a recall, and they don’t have the part and don’t know when it will come in. Not alot of confidence.
Tooo long of a wait!!!! Was told about 2 hours, so I decided to wait. 3 hours later I was questioning where my car was. The only extra I added to my regular service was a pair of windshield wipers! Very disappointed with the lack of concern for my time and the communication from my agent.
Terrible experience. Staff is unwelcoming, unfriendly, uncommunicative, unhelpful. Missed schedule commitments three times. Service waiting room reminds me more of a chevy dealership than BMW. Will never go back to this dealership!
Not till we pick up our used car. Our previous car choice was sold out from under us.
Worst BMW dealer in Connecticut. Can’t even get a proper estimate out of them for damage caused by BMW roadside assistance leaving my silver stone seats ruined. This happened over 6 months ago. They also charge a lot more than other BMW dealers for same services with worse customer experience. The general manager couldn’t even contact me himself to help square away the damage claim.
This place provides extremely poor customer service and charges customers unfairly.
About two months ago, we had the battery replaced on our 2016 BMW X5. When my wife first went in for the battery replacement, she specifically asked them to disconnect the dash cam power cable from the battery.
After that, the battery kept dying 3–5 times a week for two months, so we brought the vehicle back to the dealer. They then tried to charge over $1,000 for a battery drain diagnostic test. After we complained, they reduced it to around $800, and even said they were giving the discount at the risk ... Read More Google - Mar 17, 2026
Have very bed experience worst advisor Andrew Marino and service manager never call back zero knowledge with headlights alignment much better do my own save time and money PLEASE AWERE THIS DEALER !!!
I recently bought a used car from BMW of North Haven, and since taking delivery I’ve encountered multiple issues that were not handled well. Here’s what happened:
Door closure issue: Initially, the door wouldn’t close. They fixed it, so that part was resolved, but the other problems followed.
Driver-side window: When rolling the window down, there’s an odd noise that hasn’t been properly addressed.
Interior trim issue: A piece at the back of the passenger seat broke off and remains unrepaired.
Windshield washer noise: The washer system is making an annoying noise that has not ... Read More Google - Mar 7, 2026
Came for service on my 19 mini Countryman to have lug nuts replaced. I bought the parts (3) and was later told if I didn't purchase the car from them they wouldn't service it, in addition that BMW doesn't service mini even though they sold me the parts, and BMW owns, manages & produces mini. Make it make sense. Guess they didn't want my money?
BMW of North Haven serviced my 2025 430 coupe in a professional, prompt and polite manner. The drive from Cromwell was worth the time given their desire to provide excellent service.
I came in for an alignment and left with the same issue — a steering wheel that is clearly off-center while driving straight. I was told the technician test-drove the vehicle, which makes this even more concerning. A basic quality check would have caught this. Now I have to take time out of my schedule to get it corrected. That’s not acceptable after paying for professional service. Now, I have to find another shop to fix the problem and pay extra money for that. Extremely disappointing experience.
BMW service has consistently been a disappointing experience. I went in for one specific issue, but was told there were several additional problems that significantly increased the cost. On top of that, they charge a $300 diagnostic fee that doesn’t even go toward the actual repair. The staff was not particularly friendly or helpful, and the overall impression was that the focus was more on making money than on customer service. Unfortunately, I left feeling frustrated and taken advantage of. Mad I even have to give 1 star
The car was done in timely manner and even washed the car after completing it, I’m very happy with the service I highly recommend them for service I will be bringing my car back there always thank you Brianna and Mellisa and staff
Service department top tier video was provided after diagnosis was performed followed up with detail explanation of repair work & cost..
BMW of North Haven has the best sales person, Stephanie and a very good service department and loaners available. Krysti our Service Advisor was very thorough and even set us up with a BMW genius to answer some operational questions.
I have insurance coverage for my BMW, but this service center charged me for labor without providing prior notice about the additional costs. The lack of transparency and communication was disappointing. Based on my experience, I would not recommend this service center to those seeking professional and customer-focused service.
Had a motor mount replaced and needed a new battery. Expensive but a necessary fix. Hopefully the repairs were all that were needed so far. Service advisor Krysti was very helpful and kept me informed. Service tech Charles was very thorough with trying to diagnose issue and assessment of the vehicle. The only disappointment involved was that there no loaner vehicle available and no shuttle service for the car being in service in a two day period. Had to rely on my own transportation. These services are the hallmark of the BMW experience and they couldn't deliver as advertised.