Meet Our Service Manager: Todd Brough

Meet BMW of North Haven Service Manager Todd Brough. Todd comes to North Haven from up north, where he got his start as a millwright in the Canadian oil industry, then moved on to a comprehensive education in all things automotive, from parts and engineering, to oil chemistry and CAD drawing. He first came to the U.S. after being recruited to the BMW STEP (Service Technician Education Program) with a full scholarship to study in New Jersey. Todd came to the company after meeting Mauro Motors patriarch Mike Mauro at STEP, and began working his way up from entry level to master technician, team leader to foreman, and will celebrate his first full year as Service Manager at BMW of North Haven this July.

No stranger to a track day, Todd is an enthusiast and has been closely involved in developing a partnership between Mauro Motors BMW of North Haven and Bridgeport with the Connecticut Valley BMW Car Club of America.

“I want people to feel like an individual customer when they come in, not a number or a metric,” he told us. “People may not be having the best day when they come in for service, so making it a personalized experience is a key component to keeping everyone happy.”